We want you to be completely satisfied with your Alphacores purchase. If you encounter any issues or need to return an item, we're here to help. Please follow the guidelines below:
Returning an Unwanted or Faulty Item
- Request an RMA (Return Merchandise Authorization) Number: This is the first step! Simply log in to your Alphacores account on our website and open a support ticket. We'll guide you through the process.
- Carefully Package Your Item: Once you receive your RMA number, please ensure the item is securely packaged with all original accessories and manuals.
- Use a Reliable Courier: For your peace of mind, we recommend using a traceable shipping method to prevent loss or damage during transit.
- Important Note: We cannot accept returns for products containing illegal software or items damaged due to misuse, neglect, or accidents. Your statutory rights are always respected.
Need help? If you have any questions or concerns about a return, please don't hesitate to contact us by opening a support ticket.
Received a Damaged Item?
- If the Parcel Arrives Damaged: Do not accept the delivery. Immediately open a support ticket with your order number and a brief description of the damage. We'll arrange a replacement for you.
- Damaged Item Found After Opening: Please notify us within 72 hours of delivery by opening a support ticket. Kindly include photos of the damage to help us understand the issue. Please retain the damaged item and its original packaging, as this may be required for the claims process.
Received an Incorrect Item?
If you've received an item you weren't expecting, please log in to your Alphacores account and open a support ticket. Provide us with details of the incorrect item received and the item you originally ordered. We'll investigate and work quickly to get you the correct product.
Product Incompatibility Issues?
We're here to assist with technical compatibility. While the manufacturer's website often provides the best initial troubleshooting, our dedicated technical support team is ready to help if you're still experiencing problems. Simply log in to your account and open a support ticket to connect with them.
Product Not as Described?
In the unlikely event your order isn't what you expected, please reach out to us through your Alphacores account by opening a support ticket. Provide us with the details, and we'll work swiftly to find a solution and ensure your satisfaction.
Refunds for Non-Faulty Items
You can return most items purchased from our online store within 14 working days of delivery for a refund or exchange. To initiate a return, log in to your Alphacores account and open a support ticket. We'll promptly issue an RMA number and provide return instructions. Please ensure the product is returned in its original, unused, and complete condition to qualify for a refund.
Refund Processing Time
Once your refund is approved, we'll process the payment immediately. However, please allow approximately 7 working days for the transaction to be completed by your bank and for the funds to appear in your account.
Need further assistance? Please don't hesitate to contact our support team through your Alphacores account. We're committed to ensuring your Alphacores experience is a positive one.
