Welcome to the AlphaCores FAQ section. We understand that you may have questions about our products, your order, or our services. This page is designed to provide quick and clear answers to the most common queries we receive. Please browse the sections below for information on everything from product specifications and compatibility to ordering, shipping, and returns. If you can’t find the answer you’re looking for, our customer support team is always here to help.
We offer Standard Delivery within 2-3 working days to most of mainland UK on all orders at the cost of £3.95. If you place your order before 3:30 pm, we usually get it shipped out to you on the very same day! Need it a little faster? You can choose our Priority Next Working Day Service for just £5.95 at checkout. You’ll see any delivery charges clearly displayed on the basket page before you complete your order (for most of mainland UK addresses).
For our awesome customers in Northern Ireland and the Scottish Highlands & Outlying areas, we offer a 2-3 working day service for £15.99.
We partner with some of the best couriers to make sure your goodies arrive safely and on time!
Our trusted partners are DPD and Royal Mail. As soon as your order is on its way, we’ll send
you tracking information so you can keep an eye on its journey.
When you shop online with us, you can pay securely using most major debit cards (Visa
Delta/Electron, Switch/Maestro) or credit cards (Visa, Mastercard).
If you’d prefer to order over the phone, we can accept payments via bank transfer (BACS or CHAPS).
At the moment, we don’t accept payments via PayPal, and we’re also not able to
process one-time payment cards.
We totally get that things happen! While we’d love to help, once an order has been dispatched,
we’re unable to make any changes to the delivery address.
If you’ve made a mistake, the best thing to do is to quickly cancel your current order by opening a
support ticket and then place a new one with the correct details. To avoid any hiccups in the future,
please double-check your invoice and delivery addresses before submitting your order.
Absolutely! We love to offer special promotions from time to time. Keep an eye out for our promo
codes! Just remember that they might be case-sensitive and usually can’t be combined with other
offers.
Changed your mind? No problem, we’re here to help! If your order hasn’t left us yet, you can easily
cancel it by opening a support ticket or giving us a ring on 01243 604200.
If your order is already on its way, don’t worry! Just let us know and refuse the delivery when the
courier arrives, and we’ll take care of the rest, including processing a refund for you.
If you need to return or cancel an order within 7 days of receiving it, simply get in touch with our
returns team by opening a ticket.
Oops! If we’ve accidentally sent you the wrong item, please log in to your Alphacores account and
open a support ticket. Tell us all the details about the item you received and what you were
expecting. We’ll look into it right away and do our best to get the correct item to you as soon as
possible.
If you suspect a fault with a branded product, it’s often a good idea to first check out the
manufacturer’s website. They usually have lots of helpful info and might even be able to assist with
repairs or replacements directly.
If you’re still having trouble, don’t hesitate to reach out to our amazing tech support team!
If our technicians confirm that the item is faulty and it’s within 30 days of your purchase, we’ll happily
offer you a full refund or a replacement. For items purchased over 30 days ago, we’ll handle getting
them back to the manufacturer for repair or replacement.
Just a heads-up: if the returned item turns out to be working perfectly, we’ll need to send it back to
you, and you’ll be responsible for the return postage fees.
Oh no! If your parcel arrives looking damaged, the best thing to do is to simply refuse the delivery
and then let us know straight away by opening a support ticket with your order number and a quick
description of the damage. We’ll sort everything out and make sure a replacement gets to you as
soon as possible.
If you discover damage after you’ve opened the package, please contact us within 72 hours by
opening a support ticket. If you could also include some photos of the damage, that would really
help us understand the situation better. We’d also appreciate it if you could keep the damaged item
and its original packaging, as this might be needed for the claims process.
We’re always happy to help with any hardware you’ve purchased from us! While we can’t offer
support for items bought elsewhere, we can definitely try to troubleshoot any issues you’re having
with your Alphacores gear.
Before getting in touch, it’s often helpful to check your product manuals and see if there are any
useful resources online – the manufacturer’s website is often a goldmine of information! This can
help us give you the quickest and most effective support.
If you still need our help, please don’t hesitate to open a support ticket. Our tech team will get back
to you as soon as they can.
Absolutely! You can easily return any non-faulty items you’ve bought from our online store within
14 working days of delivery for either a refund or an exchange. To start a return, just log in to your
“My Account” section on our website and open a ticket. We promise to get an RMA (Return
Merchandise Authorization) number to you promptly, along with clear instructions on how to send
the item back. To be eligible for a refund, the item must be in its original, unused, and complete
condition.
Once your refund is approved, we’ll get the payment processed right away. However, it usually
takes around 7 working days for your bank to complete the transaction and for the funds to show up
in your account.
If you’re running into any compatibility issues, we really want to help! Often, the best place to find
solutions for these kinds of problems is the manufacturer’s website.
However, we know that
sometimes that’s not enough. If you’re still having trouble, please don’t hesitate to get in touch with
our friendly technical support team. They’re always ready and willing to go the extra mile to make
sure you’re happy with your purchase. Just log in to your account and open a ticket to get in touch!
